Frequently Asked Questions
International
Yes we do. We ship to: US, UK, UAE, Singapore, Europe, Canada and Australia. Please contact our Customer Service team for more information.
It varies from country to country. Please add your favorite jewelry to the cart page to see applicable shipping charges
Yes. The price in USD/Euro Exclude applicable duties, taxes in your country and forex transaction charges that we incur when we ship to your country.
We are currently not accepting exchanges on international orders. Contact us for more queries.
Yes, you can. We are currently accepting return requests via the customer service team. Please do write to us at support@Jahuri.com.
Unfortunately, once an order has been shipped we can’t cancel your order. For any queries please contact us on support@Jahuri.com.
Yes, you can. If we haven’t shipped it out already, you can just drop us an email to support@Jahuri.com and we will take care of the same, If the goods already shipped out you need to contact your local courier service.
General
Absolutely. Our entire collection, be it yellow, white or rose gold, is 100 percent pure gold or silver, through and through. We use real gold and 925 Silver to make our jewelry across all categories. Our diamonds and gemstones too are completely original and certified. We have the certification to authenticate our Gemstone and gold/silver
We have a 15-day return policy. Which means that you have 15 days from the date of delivery to request for return. Once you raise the return request and then follow the steps, You will get refund to your bank account or you can use the same amount for your next purchase at Jahuri
Our logistics partners are Ecom Express, Post, EMS, Fedex, DHL, USPS. We ship our products with tamper proof package and all our products are insured until it reaches you.
We have Different modes of payment at the moment, Net banking and debit/ credit Card payment, Paypal &Payoneer.
No, there are no additional or hidden costs at our side. If there is any duties and taxes applicable in your country you have to born that on demand.
Our delivery timeframe for your order would be 12- 25 business days. However, Its depend on the Carrier you choose for shipping.
No! We or focusing on online sales But you can visit us in our offices in different location of the world. Contact us for more details if you like to visit.